01Who we are
This policy explains how JETROBO TECHNOLOGIES PTE. LTD. (“JetRobo”, “we”, “us”) collects and uses personal data when you use our website, request a quotation, place an order or contact us.
02Data we collect
- Requests for quotation: your name, email, company, phone number, delivery destination and address, required delivery date, preferred Incoterm, the products and quantities you request, and any requirements you describe.
- Contact form: your name, email, and optionally your company, phone number and a reference, plus your message.
- Quotations: your decision to accept or reject a quotation and any reason you give.
- Orders: the billing, shipping and payment details needed to complete your order at checkout.
- Cookies: a small number of functional cookies, described below.
03How we use it
- to prepare and send quotations and respond to enquiries;
- to process, deliver and support your orders;
- to send you emails about your RFQs, quotations and orders, such as confirmations and quotation links;
- to operate, secure and improve the website; and
- to meet our legal and accounting obligations.
04Cookies
We use only functional cookies needed for the site to work. We do not use advertising or analytics cookies.
| Cookie | Purpose | Duration |
|---|---|---|
| jetrobo_shopify_cart | Remembers your cart | 30 days |
| jetrobo_market_country | Remembers your selected country and currency | 1 year |
| jetrobo_quote_access | Keeps you signed in to a quotation opened from a secure link | Up to 24 hours |
Additional cookies may be set during checkout to process your payment securely.
05Retention & security
We keep personal data for as long as needed for the purposes above, including to maintain records of quotations and orders as required by law. Documents are stored privately and quotations are shared only through time-limited secure links.
06Your choices & rights
Depending on where you are, you may have the right to access, correct or delete your personal data, or to withdraw consent. To make a request, email admin@jetrobotech.com. We may need to verify your identity before acting on it.
07Changes & contact
We may update this policy from time to time and will post the new version on this page. Questions about privacy? Email admin@jetrobotech.com or use our contact form.