Terms & Conditions

These terms govern your use of the JetRobo website and any purchase of products or services through it. The website is operated by JETROBO TECHNOLOGIES PTE. LTD. (“JetRobo”, “we”, “us”).

JetRobo is a business-to-business procurement platform. By using the website, submitting a request for quotation (RFQ), accepting a quotation or placing an order, you confirm that you are acting on behalf of a business and that you have authority to bind it.

We take care to describe products accurately, but specifications, images and availability are supplied by manufacturers and may change without notice. Images are illustrative. You are responsible for confirming that a product is suitable and compatible for your application before ordering.

Availability shown as “In Stock”, “Lead Time” or “On Request” is an indication only and is confirmed at checkout or in a quotation.

Prices are shown in the currency of the market you select and, unless stated otherwise, exclude shipping, duties and taxes, which are calculated at checkout or stated in a quotation.

Some purchases require a formal quotation, including items priced or available on request and orders of SGD 100,000.00 or more. An RFQ acknowledgement is not a quotation. A quotation is an offer on the terms it states (including pricing, lead time, payment terms, Incoterm and validity date) and lapses on its validity date unless accepted.

• Direct checkout: a contract is formed when your payment is completed and we confirm your order.
• Quotations: a contract is formed when you accept a valid quotation through its secure link. The quotation's terms prevail over these terms where they differ.
• We may decline or cancel an order in the event of an obvious pricing error, unavailability of the product, or if we cannot verify the order. Any payment already made for a cancelled order will be refunded.

Direct purchases are paid at our secure checkout. For quoted orders, payment is due according to the payment terms stated in the accepted quotation. We do not store your card details.

Lead times are estimates and not guaranteed delivery dates. For quoted orders, delivery, transfer of risk and responsibility for costs follow the Incoterm and named place stated in the quotation.

You are responsible for providing accurate delivery details and for any import requirements, licences or permits applicable at the destination.

Products are covered by the warranty provided by their manufacturer, unless a quotation states otherwise. Please inspect goods on delivery and report any damage, shortage or defect to us promptly.

Because many products are configured, sourced or shipped to order, returns are accepted only where agreed in writing with us. Please contact us before returning anything.

To the extent permitted by law, JetRobo is not liable for indirect or consequential loss, including loss of profit, production or data, and our total liability in connection with an order is limited to the price paid for the products concerned. Nothing in these terms limits liability that cannot be limited by law.

You agree not to misuse the website, interfere with its operation, or attempt to access areas you are not authorised to use. Content on the website, including text, graphics and the JetRobo brand, belongs to us or our licensors; manufacturer names and trademarks belong to their respective owners.

We handle personal data as described in our Privacy Policy.

These terms are governed by the laws of Singapore, and the courts of Singapore have jurisdiction over any dispute arising from them, unless a quotation you accept provides otherwise.

We may update these terms from time to time; the version published on this page when you place an order or accept a quotation applies. Questions? Email admin@jetrobotech.com or use our contact form.