Support & FAQ

Products with a listed price that are available for direct purchase can be added to your cart and paid for through our secure checkout. Everything else goes through a request for quotation (RFQ).

We'll ask you to request a quotation when:

• the price or availability is listed as “on request”;
• the item is currently unavailable for direct purchase;
• the price needs to be confirmed in SGD; or
• the order value reaches SGD 100,000.00 or more, including your whole cart.

Use the country selector in the header to browse prices in your local market currency. Quotations state the currency they are issued in.

You'll receive a reference number (starting with JR-) and a confirmation email with a copy of your request. This acknowledgement is not a quotation. Our team reviews your requirements and emails you a formal quotation.

Line-item pricing, lead time, payment terms, the Incoterm and named place, shipping and tax where applicable, and the date the quotation is valid until. You can download it as a PDF.

Open the secure link in your quotation email. From there you can review the details, download the PDF, and accept or reject the quotation online. If you reject it, you can tell us why so we can revise our offer.

Secure links are time-limited. Contact us with your RFQ or quotation reference and we'll send you a new one.

• In Stock: available to ship from current stock.
• Lead Time: made or sourced to order; the expected lead time is shown on the product.
• On Request: availability is confirmed as part of a quotation.

You can state a preferred Incoterm and destination when submitting an RFQ. The Incoterm and named place that apply to your order are confirmed in the quotation.

Tell us about your payload, reach, cycle time and environment in the RFQ's Application and requirements field, or send us a message. Our specialists can help check compatibility before you order.

Key specifications such as payload, reach and precision are listed on each product page. For detailed datasheets or specifications not shown, contact us and include the product name.